Because Genetec does not use a universal backdoor password, forgetting the custom Admin password requires administrative recovery steps. Method 1: Use Another Administrative Account
When deploying or troubleshooting Genetec Security Center, the is the nerve center. It’s where cameras, access control doors, and intercoms are configured. However, when first installed, Genetec systems rely on default credentials, which pose a significant security risk if left unchanged.
If you are trying to add a new device to the Config Tool and getting an "Authentication Failed" error, you likely need to use the hardware manufacturer's default credentials. Common examples include:
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For more complex scenarios, the password can be reset by running a specialized SQL script against the Directory database to overwrite the Admin user's password field. Standard Default Credentials Table Device/Component Default Username Default Password Security Center (Initial Install) (Leave Blank) Synergis Appliance Streamvault Appliance (Admin) Streamvault Appliance (Operator) Streamvault (Server Admin) genetecfactory Logging on to Security Center through Config Tool
You will be prompted to set a permanent password immediately. It is recommended to use at least 8 characters, including uppercase, lowercase, numbers, and special symbols. Troubleshooting: Forgot Your Genetec Password?
Include uppercase letters, lowercase letters, numbers, and symbols. Avoid using names, dictionary words, or sequential numbers. 2. Implement Role-Based Access Control (RBAC)
Enter the hostname or IP address of your primary Directory server. Authentication Method: Select Genetec Security Center . Enter Credentials:
Force password changes every 90 days to mitigate the risk of long-term credential theft. 3. Transition to Active Directory (AD)