: On the technician side, right-click the listed device and select Connect .
: A portable app run by the client to share their USB port. Key Features of Version 1.9.7
: Because the module redirects raw USB data, it should only be used between trusted parties. Modern versions utilize TLS 1.3 encryption, whereas older versions like 1.9.7 may lack these advanced security protocols.
The technician provides the client with the Version 1.9.7 Customer Module.
Click the Connect button. Once the connection is established, the module will show a "Waiting for USB device" status.
: Once the customer clicks Connect , their computer will appear in your technician interface. Redirecting the Device
Unplug the USB device from the customer's PC, wait five seconds, and plug it back into a different USB port (preferably a USB 2.0 port for older diagnostic equipment).
| Use Case | Description | | --- | --- | | | Remote flashing, unlocking, IMEI repair, and firmware updates for Android and feature phones. The Customer Module enables the technician to access the device without requiring the customer to install OEM-specific flash tools or drivers. | | Printer and Peripheral Servicing | Remote diagnostics, driver installation, and configuration for printers, scanners, and other USB peripherals. | | Embedded Device and Firmware Updates | Remote reflashing and programming of embedded devices, CNC controllers, and industrial USB-connected equipment. | | Automotive Diagnostic Support | Remote access to car diagnostic adapters (OBD-II interfaces) for vehicle diagnostics and tuning services. | | Technical Support and Help Desk | Resolving driver issues, reconfiguring hardware, and remotely troubleshooting USB devices without an on-site visit. |
: When done, click Disconnect Customer to release the device back to the client.
: The customer enters the technician's IP address or hostname.
The client runs the application. No installation is required. 3. Establishing Connection
: On the technician side, right-click the listed device and select Connect .
: A portable app run by the client to share their USB port. Key Features of Version 1.9.7
: Because the module redirects raw USB data, it should only be used between trusted parties. Modern versions utilize TLS 1.3 encryption, whereas older versions like 1.9.7 may lack these advanced security protocols. : On the technician side, right-click the listed
The technician provides the client with the Version 1.9.7 Customer Module.
Click the Connect button. Once the connection is established, the module will show a "Waiting for USB device" status. Modern versions utilize TLS 1
: Once the customer clicks Connect , their computer will appear in your technician interface. Redirecting the Device
Unplug the USB device from the customer's PC, wait five seconds, and plug it back into a different USB port (preferably a USB 2.0 port for older diagnostic equipment). Once the connection is established, the module will
| Use Case | Description | | --- | --- | | | Remote flashing, unlocking, IMEI repair, and firmware updates for Android and feature phones. The Customer Module enables the technician to access the device without requiring the customer to install OEM-specific flash tools or drivers. | | Printer and Peripheral Servicing | Remote diagnostics, driver installation, and configuration for printers, scanners, and other USB peripherals. | | Embedded Device and Firmware Updates | Remote reflashing and programming of embedded devices, CNC controllers, and industrial USB-connected equipment. | | Automotive Diagnostic Support | Remote access to car diagnostic adapters (OBD-II interfaces) for vehicle diagnostics and tuning services. | | Technical Support and Help Desk | Resolving driver issues, reconfiguring hardware, and remotely troubleshooting USB devices without an on-site visit. |
: When done, click Disconnect Customer to release the device back to the client.
: The customer enters the technician's IP address or hostname.
The client runs the application. No installation is required. 3. Establishing Connection